FAQS

What do you do?

We remove and dispose of junk that’s too big for the bin. Our man & van rubbish clearance service covers loading the materials from anywhere on the property, sweeping up at the end of the job, and all disposal and environmental fees.  

What type of things can you remove?

We can remove and dispose of any sort of non-hazardous bulky waste provided it can be lifted by two people. Common examples include:

  • Furniture – sofa, sofa-bed, mattress, armchair, cupboard, filing cabinets
  • Appliances – washer dryer, computer, stereo, printer, flat screen TV/monitor, fridge/freezer (but not commercial fridges/chiller cabinets)
  • Cellar, loft & garage – boxes, books, kitchenware, tools, clothes, fireplace, lawn mower
  • Garden refuse – branches, grass, leaves, soil, dirt, sod, compost, turf
  • Wood – fencing, firewood, lumber, plywood, shed, gate
  • Construction/ demolition / DIY waste – plaster, drywall, broken patio, pallet, crate, glass, concrete
  • Roofing / Flooring – tiles, asphalt, carpet, wood, flooring

For insurance, regulatory and health & safety reasons, we can not remove hazardous waste materials, including tyres, box TVs/monitors (ie. CRTs), paint or paint cans full of paint, noxious chemicals, solvents, motor oils, petrol cans, asbestos, vehicle batteries, raw meat and fish, medical or biological waste (including faeces), or any toxic substances.

Why can't you remove hazardous materials?

We are not licensed or insured to remove them. We recommend you contact your local council for information on hazardous waste carriers in your area.

Are you insured to do this work?

Yes. Our trucks and drivers are fully insured to do this work, including cover against any damage caused to a client’s property when removing junk from the premises.

Are you licensed to do this work?

Yes, we are licensed by the Environment Agency.  Our license number is CBDU128459.

Can you move my things from one location to another for me?

No. We can only take away items you no longer need. We are not licensed or insured to provide a traditional removal service and also our trucks are not designed to do so. We can however move items from one room to another on the same site for a small additional charge.

Do I have to be at the property to have the job done?

No. Provided we can access the junk and it is clear what materials are to be taken and what are to stay – there is absolutely no need for you to be present.

What if my job ends up being more or less than the collection size I ordered?

If your job turns out to be a bit bigger or smaller than you ordered, the collection crew will let you know before they start and charge or credit you the difference.  Although if your job is significantly larger than booked (for example, you booked a ‘Mini’ sized collection but it turns out to be an ‘X Large’), the team may not always have sufficient space on their truck or time in their day to take the extra waste, so an additional booking may therefore be required.  

I'm unsure what collection size to choose - what should I do?

Give us a call to talk it through or send us a photo and we’ll get back with a quote within 24 hours (normally less than 1 hour during normal business hours).